Renew Massage & MIND BODY THERAPY Privacy Policy

ABOUT US

Our Site is hosted by GoDaddy and owned by Renew Massage whose main trading address is Willen Lake Health Club, Brickhill Street, Milton Keynes, MK15 0DS and whose website is www.renew-massage.uk . Our ICO Registration number is ZB552003. Our email address: renewmassage.mk@gmail.com

This privacy policy sets out how Renew Massage collects and processes personal information about you to provide treatments, therapy, training courses, products and building an ongoing relationship with you. This Privacy Policy describes how we will use your personal information and how you can exercise your rights with respect to your personal information.

Personal information may have been collected through the Renew Massage website (renew-massage.uk), Google Forms (from renewmassage.mk@gmail.com or Karen.mindbodybridge@gmail.com) by phone, email or in person, in relation to a treatment or therapy session.

We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 up to and including 24 May 2018 and the EU General Data Protection Regulation 2016/679 thereafter (GDPR) (together the Data Protection Legislation). and other applicable laws and regulations that relate to data protection and privacy.

Should we ask you to provide certain information by which you can be identified when using the Renew Massage website then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who is responsible for your personal information?

For the purposes of the Data Protection Legislation, Renew Massage is the data controller in respect of your personal information that we collect and process as described in this Privacy Policy.

What we collect

We may collect and process information about you, such as your name, date of birth, address, contact details (including email address and mobile phone number), and current and historic medical history and symptoms of illness via a pre-treatment/therapy consultation form. This information is referred to in this Privacy Policy as personal information.

In particular, we may collect and process the following personal information about you:

• Information that you provide by filling in paper forms, including those on our Website or our Google Forms. We will only use the information collected in the Personal information section of the consultation form to provide you with promotional information
• When you enquire about a treatment, we collect personal information to respond to your enquiry and to process and complete your request
• Details about treatments you have received 
• Information contained in and records of communications between us, including e-mails, letters and text messages
• Details of your visits to our Websites, including, but not limited to, traffic data, location data (including the country and telephone area code where your computer is located), IP address and the resources that you access (including the pages of our Website that you view)
• Information concerning your marketing preferences
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
• Session notes will be taken for Mind-Body clients detailing relevant information shared by the Client.

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

How We Use Your Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our services.
• To notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us
• To respond to queries from you regarding possible treatments and offers
• To manage and administer the relationships between you and us
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
• To obtain feedback from you regarding us
• To provide you with reminders regarding your treatments.
• In accordance with your preferences, we may also use your personal information to provide you with information about treatments, promotions or special offers that may be of interest to you.
• Mind-Body Therapy clients - As a condition of my training as a MindBody Reconnect practitioner I may need to share information with my supervisor for the purpose of providing you with treatment of the highest possible standard. The supervisor is bound by the same privacy policy. No personal details are shared.
• Mind-Body Therapy clients - If during a session I have cause to become seriously concerned for your health and wellbeing to the extent I believe you may be at risk of harming yourself or others, I have a duty of care to take the following action: 1) Alert you to my concerns. 2) I may need to inform a suitable healthcare provider or person in authority. Please feel free to discuss this with me.

The section below entitled “What choices do I have?” explains how you can change whether to receive this information. Please note that, even if you choose not to receive this information, we will use your personal information to provide you with important communications about any treatments or training courses you have booked, as we have a legitimate interest and or contractual obligation to you to do this.

What choices do I have?

If you think the personal information we hold about you is inaccurate or incorrect, you can request that we correct this information (including your marketing preferences) by writing to us using the details below. You can choose to stop receiving marketing emails or SMS messages from us by following the unsubscribe link and instructions on the respective marketing emails or SMS messages we send you.

You can also choose to change your marketing preferences by writing to us using the details below.

Access to your personal information

The Data Protection Legislation gives you the right to access your personal information. To request access to your personal information, please contact us at renewmassage.mk@gmail.com. Our policy is to provide this information to you within one calendar month.

Right to be forgotten

You have the right to request that Renew Massage delete your personal data in certain circumstances. If you would like more information about this please contact us using the details below.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Mind-Body therapy sessions are facilitated by telephone, WhatsApp, Skype and Facetime. These are live sessions and are not recorded and stored. We also advise that we do not give clients consent to record therapy sessions. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at renewmassage.mk@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please use the contact details on our website. As directed by law and our insurance policy, client records will be retained for seven years after the last treatment, then destroyed.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Updated: 20 June 2024